Payments

Mode of payment – Payments for the products available on Site and app may be made in the following ways:

– UPI, Credit Cards, Debit Cards, Net Banking, Wallets, e-Gift cards, and reward points.
– Online payments are instant payment options and recommended to ensure faster processing of your order.
– Cash On Delivery option is available for limited areas only.

All online payments are handled by authorized Payment Gateways considering transaction security measures mandated by RBI and other regulatory authorities. GORGY LOOK is not responsible for any breach of information, or inappropriate transactions.

 

Returns Policy

Products once delivered can be exchanged or returned within 5 days post-delivery, only if the delivered products are defective or damaged.
We will be unable to process returns in the following cases:

  1. Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
  2. Product is damaged due to misuse/mishandling
  3. Product is used or altered by customer
  4. If request is initiated after 5 business days from date of delivery

 

Shipping/delivery Policy

If order receive before 12noon dispatch will be done on same day. Rest order will be dispatched on next day.

Product will be dispatch by reputed and fast delivery service provider. The estimated delivery time may vary due to the customer’s geographical location, shipping destination, product availability and courier partner’s delivery time & location. A delivery fee of Rs. 49 is applicable on orders below Rs. 499.

In case of one or more defective products in your order, please register a single complaint as the return/replacement will be arranged only once.

 

Refund

When will I receive my refund ?

  • In case of cancellation before shipment, we will process the refund within 48 business hours after receiving the cancellation request.
  • In case of cancellation request for orders already shipped, refund will be initiated after the product is delivered back to us and the quality of the products are verified.

Within 7-10 business days from the day of initiating the refund, you should receive a refund via the initial method of payment used to place the order. For COD orders, please mention your bank account details for crediting the refund amount.

  1. What if I used coupon codes or gift card or reward points and I have to cancel the order ?
    Coupon codes are intended for one-time use only and shall be treated as used even if you cancel the order.
  2. Do I have an option to replace a product ?
    No, currently you can only return but not replace. You may place a fresh order for the products you need.
  3. Are there any cancellation charges ?
    No. We do not impose any cancellation charges.